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FAQ

  • General Questions

  • Do you test on animals?

    No, we do not test any of our products on animals or we do not use ingredients that have been tested on animals.

  • How do you package your products?

    Our packaging is made in China but is assembled in our facilities located in California.

  • How can I contact your customer service team?

    You can contact our customer service team by emailing and calling us. Our customer service number is 888.886.0979. You can email customer inquires at: customerservice@formawellbeauty.com

  • Ordering

  • Where can I find Formawell products?

    Formawell products can be found in select retail stores and online at www.formawellbeauty.com

    You can also buy our product from Amazon.

  • What payment methods do you accept?

    We accept all major credit cards ranging from: VISA, MasterCard, American Express, and Discover. Please note that the available payment methods may change depending on your region, as well as, tax & shipping charges.

  • Can I order online?

    Yes, you can order online at www.formawellbeauty.com by clicking our shopping menu and selecting your product by adding it to the cart.

  • How do I track my order?

    All orders are supplemented with a tracking number in order to get updates on your shipment.

  • Can I cancel my order?

    All orders may be cancelled 24 hours prior to shipping.

  • Does Formawell ship internationally?

    Yes, Formawell does ship internationally which necessitates tax (where applicable), duty and shipping charges. We also sell our product overseas in areas such as: The Middle East, China, Dubai, and Africa.

  • How long will it take for my package to arrive?

    Orders are process the same day and typically take 3-5 business days to reach the desired destination.

  • Returns and Exchange

  • What is your return and exchange policy?

    Customers may exchange or return un-used tools for full refund. Customers should request a return label and then, pack up and ship back at customers’ expense. The refund will be returned to the original credit card upon receipt and inspection.

  • What if I don’t like the product?

    Your entitled to return unwanted products 14 days from the date of purchase with original packaging and receipt.

  • Can I return a product I have opened and used?

    Yes, open and used items are given a grace period of two weeks (14 days) from the original date of purchase.

  • Can I get a refund?

    Refunds are given within 30 days of purchase. Please refer to the return instructions in the box.

  • Warranty

  • Does a warranty cover my product?

    We have a 2 Year Warranty to cover any tool failure except cord damage. See our Product Warranty brochure packed inside all tool boxes. See our Product Warranty section our web site at www.formawellbeauty.com

  • How long is the warranty?

    We have a 2 Year Warranty to cover any tool failure except cord damage. See our Product Warranty brochure packed inside all tool boxes. See our Product Warranty section our web site at www.formawellbeauty.com

  • What does the warranty include?

    Our warranty covers all our tools for any failure to operate except where damage has been due to damage to the cord. See our Product Warranty brochure packed inside all tool boxes.

  • Formawell Hair Care

  • What material and components are the hair dryer made of?

    All Formawell dryers are made with components that have passed US safety standards. Each tool has passed exacting safety tests. Plus, all tools are inspected by an independent safety lab, Intertek, before shipping. The inside of our heat shield is infused with our Ionic-Gold Fusion mineral as is the metal filter cover.

  • What material and components are in the flat iron made of?

    All Formawell flat irons are made with components that have passed US safety standards. Each tool has passed exacting safety. Plus, all tools are inspected by an independent safety lab, Intertek, before shipping. The two plates are made from high strength titanium infused with our Ionic-Gold Fusion mineral.

  • What material and components are the curling iron made of?

    All Formawell curling irons are made with components that have passed US safety standards. Each tool has passed exacting safety tests. Plus, all tools are inspected by an independent safety lab, Intertek, before shipping. The curling iron barrel is titanium with an aluminum spring plate.

  • What material is the brush made of?

    The Formawell brushes are made from high strength polypropylene with nylon bristles infused with our Ionic-Gold Fusion mineral.

  • Is my appliance dual voltage?

    All of our irons are “dual voltage” means that with an adapter plug, they can be used around the world except in Australia.

  • How do I clean the iron?

    After the irons have cooled down, use a damp cloth to wipe the the plates or barrels.

  • How do I clean the dryer?

    After unplugging the dryer, clean the removable filter at the back of the dryer. Remove any lint or build-up from the metal mesh in the rear filter.

  • How do I clean the brush?

    Using a comb, gently remove all hair from the brush on a weekly basisi.

  • How often should I clean my tools?

    Once a week if used during the week.

  • What is the operating temperature of the iron?

    The temperature can be controlled digitally up to 450 F.

  • What is the operating temperature of the iron for my type of hair?

    The temperature can be controlled digitally up to 450 F. If you have colored treated hair use the irons at 350-375 F. For normal untreated hair, 400 F. For coarse untreated hair, you can use the irons upwards of 450 F.

  • Does the hair dryer have a hot air and cool air option?

    The dryer has two controls for temperature" and air flow. Also, there is a separate “Cool Shot” button to allow clients to seal or close the hair with a shot of cool air after drying or styling.

  • Can I adjust the temperature of the hair dryer?

    The dryer has two controls for temperature" and air flow.

  • Does the hair iron have a sleep mode or automatic shut-off function?

    All the irons have an automatic1 hour “shut off” function for safety of the client.

  • How long is the cord on the hair tools?

    The cords on all the Formawell tools are 8’ long.

  • How can I use my dryer safely?

    The Formawell Beauty Dryer has an ALCI safety plug that automatically shuts the dryer off in the event of the dryer falls into water. Follow the instructions inside the dryer’s box to use in a safe manner.

  • How can I use my iron/dryer safely?

    Follow the specific instructions for each tool written in our Warranty and Instruction booklet packed inside the tool box.

  • Can I iron my wet hair?

    We do not recommend using our irons on wet hair as you can damage the hair or scalp.

  • How often can I use the irons?

    Use the irons as needed on a DAILY BASIS.

  • Formawell Pro

  • Do professionals have a discounted price when buying wholesale?

    Yes, salons and professionals will be able to obtain an exclusive wholesale price with us. You will need to provide I.D. and cosmetic license number verification.

  • What are the preferred storing conditions of the hair tools?

    Make sure all hair tools have been unplugged before putting away. Do not wrap the cord around the tool to keep the cord from being damaged. Store tools in dry bathroom area.

  • What is the lifespan of the hair tools?

    The Formawell tools should last for years with regular maintenance and cleaning.